Refund Policy
Welcome to Cuddlers Care’s Refund Policy!
At Cuddlers Care, we prioritize customer satisfaction and work hard to ensure you and your furry, feathery, or scaly companions have the best experience with our products. Below is our comprehensive refund policy to help you understand the conditions and processes associated with refunds.
Eligibility for Refunds
Defective Products:
If you receive a defective or damaged product, it must be reported to us within 24 hours of delivery.
Wrong Products
If you receive an incorrect product (wrong size, variant, or completely different product), you are eligible for a refund.
Refund for Canceled Orders:
If your order is canceled before shipment, a full refund will be issued promptly.
Products Excluded from Refund Policy
- Live Products: Pets adopted or purchased through our platform are not eligible for refunds.
- Pet Foods: For hygiene and safety reasons, refunds are not offered on pet food items.
- Opened or Used Products: Products that show signs of use, damage caused by the customer, or have been opened are ineligible for a refund.
Refund Process
- Raise a Request: Contact us via email at support@cuddlerscare.com or call our customer care at 9875535161 within 24 hours of receiving the product.
- Verification: Our team will verify your claim, including checking for photographic evidence of the defect or issue.
- Approval: Once verified and approved, we will process your refund.
- Timeline: Refunds will be issued within 3–4 business days via your original payment method.
Important Notes
Ready to collaborate with us? Choose your area of interest—Seller, Vendor, Delivery Partner, or Breeder—and take the first step today.
- Email us your application at career@cuddlerscare.com.
- Call us directly at 9875535161 for assistance.
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