Terms & Conditions
Welcome to Cuddlers Care, where we aim to provide a seamless shopping experience for all pet owners and enthusiasts. These terms and conditions serve as a binding agreement between you and Cuddlers Care. By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.
1. General Terms
Cuddlers Care is a platform offering a wide range of pet products, adoption services, and other pet care essentials. By accessing and using this website, you agree to:
- Use the platform solely for personal, non-commercial purposes unless otherwise authorized.
- Not engage in any activity that could harm, disrupt, or interfere with the website’s functioning or other users’ experience.
- Refrain from submitting false, misleading, or fraudulent information during account creation, order placement, or communication with us.
We reserve the right to suspend or terminate access to our services for any individual or entity violating these terms or engaging in inappropriate behavior.
2. Product Availability and Pricing
We strive to provide accurate information regarding product availability, pricing, descriptions, and images. However, occasional discrepancies may occur due to unforeseen circumstances. Please note the following:
- Prices for all products are listed in INR and are subject to change without prior notice.
- Discounts, promotional offers, and stock availability are time-sensitive and subject to availability.
- In the event of a pricing or availability error, we reserve the right to cancel or modify orders at our sole discretion.
We aim to notify customers of any order modifications or cancellations promptly.
3. Payment Terms
Cuddlers Care accepts a variety of payment methods, including credit/debit cards, net banking, UPI, and wallet payments. To ensure secure transactions, all payments are processed using trusted third-party gateways. The following terms apply to payments:
- Orders will be processed only after full payment is received and verified.
- Customers are responsible for providing accurate billing details during checkout.
- Payment failures or delays caused by external payment processors are beyond our control, and we cannot be held liable for any resulting issues.
If a payment is deducted but the order is not processed, please contact us at career@cuddlerscare.com with proof of payment for assistance.
4. Shipping and Delivery
At Cuddlers Care, we are committed to delivering your orders as quickly as possible. Here’s what you need to know:
Delivery Timelines:
- Within the city: 3–4 business days (maximum 7 days).
- Within states: 7–15 business days.
- International delivery: Coming soon.
Shipping Charges: Delivery fees are calculated based on the location, product size, and weight. The exact charge will be displayed during checkout.
Order Tracking: Once your order is dispatched, you will receive a tracking link via email or SMS to monitor its status.
Cuddlers Care is not responsible for delays caused by external logistics partners, natural calamities, or other unforeseen circumstances.
5. Returns and Refunds
We want you to be satisfied with your purchase. However, due to the nature of some of our products, our return and refund policy has certain limitations:
Return Policy:
- Only defective or damaged accessories are eligible for returns, which must be initiated within 24 hours of delivery.
- Pet foods and live products are non-returnable for safety and hygiene reasons.
Refund Policy:
- Refunds for eligible returns will be processed within 3–4 business days after the returned product is received and verified.
- Refunds will be issued via the original payment method.
Customers are responsible for shipping fees when returning a product unless otherwise specified.
6. Privacy and Data Use
Your privacy is of utmost importance to us. By using Cuddlers Care, you consent to the collection and use of your personal data as described in our Privacy Policy. Key points include:
- Data Collection: We collect information such as your name, contact details, payment information, and order history to facilitate seamless order processing and personalized recommendations.
- Data Sharing: Customer information may be shared with trusted third-party service providers (e.g., delivery partners) solely for fulfilling orders.
- Data Security: Our website is secured with SSL encryption to ensure that your personal and payment information remains safe.
For more information, please review our Privacy Policy.
7. Intellectual Property
All content on the Cuddlers Care website, including text, graphics, images, logos, and software, is the property of Cuddlers Care or its licensors. This content is protected under copyright, trademark, and other intellectual property laws.
- You may not reproduce, distribute, or use any content from our website without prior written permission.
- Unauthorized use of our intellectual property may result in legal action.
8. Liability Disclaimer
While we take every effort to ensure the accuracy and reliability of our services, Cuddlers Care cannot guarantee a completely error-free experience.
- We are not liable for any direct, indirect, or incidental damages arising from the use of our website or services.
- This includes, but is not limited to, delays in delivery, loss of data, or issues caused by external service providers.
9. Third-Party Links
Our website may include links to third-party websites for your convenience. Please note that:
- Cuddlers Care is not responsible for the content, privacy practices, or terms and conditions of these external sites.
- We recommend reviewing the terms and policies of any third-party website you visit.
10. Amendments to Terms
Cuddlers Care reserves the right to modify or update these terms and conditions at any time without prior notice. Any changes will be reflected on this page with an updated revision date. Continued use of our website indicates acceptance of the revised terms.
11. Governing Law and Dispute Resolution
These terms and conditions are governed by the laws of India. In the event of any disputes or claims arising from the use of our services, the courts in Kolkata, West Bengal, shall have exclusive jurisdiction.
If you have any questions or concerns regarding these Terms & Conditions, please reach out to us at career@cuddlerscare.com or call us at 9875535161.
Thank you for choosing Cuddlers Care. Your trust and satisfaction are our top priorities!