If you have additional questions, feel free to contact us. We’re here to assist you!
Order Online OR call 9875535161 or 9903361550 (Whatsapp)
FOR WHOLE SALE & DELIVERY call 9875535161
FOR ADOPTION CALL 9875535161
Free Shipping is excluded from (Cages, Seeds & Live Products)
Order Online OR call 9875535161 or 9903361550 (Whatsapp)
FOR WHOLE SALE & DELIVERY call 9875535161
FOR ADOPTION CALL 9875535161
Free Shipping is excluded from (Cages, Seeds & Live Products)
FAQs
Welcome to the FAQs section of Cuddlers Care! Here, we’ve compiled answers to common questions to make your experience with us seamless and enjoyable.
1.What types of products do you offer?
We offer a wide variety of pet essentials, including accessories, toys, food, and grooming products. Additionally, we facilitate pet adoptions to help you find your perfect companion.
2. How long does delivery take?
- Within the city: 3–4 days (maximum 7 days).
- Within the state: 7–15 days.
- International shipping: Coming soon!
Delivery timelines may vary based on your location and product availability.
3. Do you charge delivery fees?
Yes, delivery fees are calculated based on the product size, weight, and location. The exact charges will be displayed during checkout.
4. Can I return or exchange a product?
We accept returns for defective accessories within 24 hours of delivery. However, pet food and live products are non-returnable. Please note, we do not offer exchanges.
5. How can I contact customer care?
You can reach our customer care team between 10:00 AM and 6:00 PM via:
- Phone: 9875535161
- WhatsApp: 9903361550
- Email: support@cuddlerscare.com
You can also fill out the “Contact Us” form on our website.
6. How can I adopt a pet?
To adopt a pet, browse the “Adopt a Pet” section on our website. Select your preferred pet and complete the application process. Our team will contact you to finalize the adoption process.
7. Do you ship internationally?
Not at the moment, but we plan to offer international shipping soon! Stay tuned for updates.
8. How can I become a seller, vendor, delivery partner, or breeder with Cuddlers Care?
Visit our “Partner With Us” page to learn more about joining as a seller, vendor, delivery partner, or breeder. Fill out the respective forms, and our team will get back to you after verifying the details.
9. What payment methods do you accept?
We accept all major payment methods, including:
- Credit/Debit Cards
- Net Banking
- UPI
- Wallets (e.g., Paytm, Google Pay)
- Cash on Delivery (available in select locations).
10. Is my data safe with Cuddlers Care?
Yes, we prioritize your privacy and use secure SSL encryption to protect your personal data. We only share essential information with third parties, such as delivery partners, to process your orders.
11. Do you offer discounts or promotions?
Yes, we frequently run discounts and promotions. Visit our “Promotions” page or follow us on social media for the latest offers.
12. How can I track my order?
Once your order is shipped, we’ll share a tracking link via email or SMS. You can also track your order through the “My Orders” section in your account.