Return Policy
Welcome to Cuddlers Care! We strive to ensure customer satisfaction with every purchase. However, if you encounter any issues with your order, our return policy is here to assist you. Please read the following guidelines carefully before initiating a return.
Eligible Items for Return
Accessories:
- Only unused and undamaged accessories are eligible for return.
- Items must be in their original packaging with all tags intact.
Damaged Items During Delivery:
- If your item is damaged upon delivery, please contact us immediately within 24 hours of receipt.
- Provide clear photographs of the damaged item and the packaging for verification.
Exclusions:
Live Products: Returns are not accepted for live pets under any circumstances.
Pet Food: Due to hygiene and safety concerns, returns are not accepted for pet food items.
Return Timeline
All return requests must be initiated within 24 hours of receiving the product.
Any request beyond this timeline will not be entertained.
Conditions for Return
- The item must be returned in the same condition as delivered.
- Any signs of use, damage, or tampering will void the return eligibility.
- All accompanying items (manuals, accessories, freebies, etc.) must be included in the return.
Return Process
Initiate a Return:
Contact our customer support team within 24 hours of receiving the product.
Provide your order ID, a brief description of the issue, and photos if applicable.
Approval Process:
Once your return request is reviewed and approved, you will receive detailed instructions on how to return the product.
Non-returnable Items
- Customized Products: Items that have been customized as per your request are non-returnable.
- Sale Items: Products purchased during promotional sales or discounts are not eligible for returns unless they are defective.